Tony Hsieh (“Shay”), #1 NY Times best-selling author Delivering Happiness and CEO of the spectacularly successful on-line shoe and clothing retailer, Zappos.com, Inc. Last year, its sales passed $1 billion, driven by a leader who relentlessly pursues very different business models and ‘happiness’ in his employees and customers.

Hsieh, who graduated from Harvard in computer science, is young, brash but polite, funny, articulate, rich (very), and the author of what promises to be both a best-selling business book and personal guide.

Below is a short excerpt from Tony Hsieh’s presentation. To view the first part of the full video, click here.

To view the Q&A video, click here.